Nand Imperial Consulting Pvt Ltd.

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Job openings for team leader in gurgaon

Team Leader- Outbound Process- Gurgaon

Gurgaon


Responsibilities
Responsible for managing day¬ to ¬day operations, call and email quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Support Services.
Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Communicates team goals and identifies areas for improvement
Supports team members’ work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Supports the team manager and performs management duties in manager’s absence
Minimum Qualification & Competencies
Graduate with fluency in written and spoken English
At least 3-4 years of strong Outbound sales experience. Should have supervisory/ management experience or progressive experience including supervisory roles
2+ years proven consultative sales and business development experience with proven track record of target achievement
Proven communication skills (written, verbal, presentation and phone) with the ability to work with all levels of employees
Good understanding of Google Products and knowledge of traditional and digital media and the competitive landscape
Should be certified on Google Ads Certifications and must have in-depth knowledge of Google Ads Platform and product
Should have experience in managing Google Ads campaigns in past and should have handled ROI based large campaigns
Strong people & team management experience with proven leadership skills
Experience in managing corporate and field sales experience

Experience 4 - 8 Years
Salary 5 Lac To 7 Lac P.A.
Industry Sales & Marketing / Business Development/telecaller
Qualification Other Bachelor Degree
Key Skills Team handling Team Leader Excellent Communication B2B Sales Outbound Sales Client Handing

About Company

Company Name

International BPO

About Company Imperial is hiring for one of the leading International BPO
Email ID info@itcimperial.com

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