To handle a team of associates working on any process
Excellent management & leadership qualities.
Administrating & resolving escalated queries.
Mentoring & achieving team targets.
Guiding the team time to time.
Making reports & appraisal
Desired Candidate Profile:
Must have Min 2 years of experience as team leader in BPO
Aware of KRA\'S of team leader
Strong skill sets on Attrition , Shrinkage , SLA , C-sat, AHT, Occupancy , MBR & QBR
Good communication skills
Flexible with 24/7 timings
|Experience||1 - 4 Years|
|Salary||2 Lac 75 Thousand To 3 Lac 75 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Team Leading Process Champion Activities Team Leading International BPO Attrition Shrinkage SLA AHT Occupancy MBR QBR communication skills|
|About Company||One of the Leading BPO|