Must have BPO exposure
Must have handled Training & Call monitoring role both (barging calls & sharing feedback)
Support the Company\'s pursuit of high quality service to internal and external customers and enhancing the overall customer experience.
Conduct quality assurance monitors and coach based on the data monitored and creating reports.
Ensure that internal policies, procedures, and compliance regulations are being followed
Should be working as Quality Lead OR AM Quality in an International BPO.
Should be aware of Quality KPIs & KRAs
Would prefer somebody with Six Sigma certification
Should have good understanding of Managerial Roles and Responsibilities.
Candidate should be flexible with Rotational Shifts & 6 days working culture.
Should have excellent Communication skills.
|Experience||3 - 6 Years|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Key Skills||Quality Management Call Quality Auditing CALL Abalysis CALL monitoring BPO Six Sigma certification Communication skills|
|About Company||One of the Leading International Company|