Nand Imperial Consulting Pvt Ltd.

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Job openings for quality analyst in mohali

Quality Analyst- International BPO- Mohali


Job Description:
Audit calls , emails , chats etc.
To conduct regular Feedback sessions for Agents.
To conduct calibration sessions with operations and training team.
Generating daily , weekly & monthly Quality Reports.
Should have knowledge of 7 tools of quality.
Assistance for continual improvement
Providing trainings to agents on quality parameters , KRA\\\'s and expectations

Job Criteria:
-Experience in US Collections Process Preferred
- Active Passport
-Excellent Communication
-Should having experience in BPO industry

Experience 2 - 7 Years
Salary 4 Lac To 7 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills Quality Quality Call Assurance Quality Leader International BPO US International Process Collection Process Excellent Communication

About Company

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International BPO

About Company Imperial is hiring for One of the Leading International Company
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