Nand Imperial Consulting Pvt Ltd.

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Job openings for quality analyst in mohali

Quality Analyst- International BPO- Mohali

Mohali


Job Description:
Audit calls , emails , chats etc.
To conduct regular Feedback sessions for Agents.
To conduct calibration sessions with operations and training team.
Generating daily , weekly & monthly Quality Reports.
Should have knowledge of 7 tools of quality.
Assistance for continual improvement
Providing trainings to agents on quality parameters , KRA\\\'s and expectations

Job Criteria:
-Experience in US Collections Process Preferred
- Active Passport
-Excellent Communication
-Should having experience in BPO industry

Experience 2 - 7 Years
Salary 4 Lac To 7 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills Quality Quality Call Assurance Quality Leader International BPO US International Process Collection Process Excellent Communication

About Company

Company Name

International BPO

About Company Imperial is hiring for One of the Leading International Company
Email ID info@itcimperial.com

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