Audit calls , emails , chats etc.
To conduct regular Feedback sessions for Agents.
To conduct calibration sessions with operations and training team.
Generating daily , weekly & monthly Quality Reports.
Should have knowledge of 7 tools of quality.
Assistance for continual improvement
Providing trainings to agents on quality parameters , KRA\\\'s and expectations
-Experience in US Collections Process Preferred
- Active Passport
-Should having experience in BPO industry
|Experience||2 - 7 Years|
|Salary||4 Lac To 7 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Quality Quality Call Assurance Quality Leader International BPO US International Process Collection Process Excellent Communication|
|About Company||Imperial is hiring for One of the Leading International Company|