Roles & Responsibilities:
Good analytical Skills.
Conduct new hire training and On the Job Training.
Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring.
Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
Plan and improve training workshops and projects to monitor and groom poor performers.
Ability to execute training tasks/ assignment on short notice.
Interested to deliver and contribute towards process improvement
|Experience||2 - 5 Years|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Key Skills||Process Trainer Call center training|
|About Company||One of the leading BPO company|