Nand Imperial Consulting Pvt Ltd.

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Job openings for operation manager in mohali

Manager Operation- International Company - Mohali


Job Description:

Handle day to day call center operations
Excellent management & leadership qualities
Monitor call metrics & track effectiveness in call time quality
Handle escalated issue resolution
Conduct feedback sessions
Prepare weekly & monthly KPI reports

Desired Candidate Profile
At least 3+ years of experience in a BPO environment
Must be designated as a Assistant Manager/DM on paper
Must have worked on sales process in BPO
Excellent communication skills
Customer service experience preferred
Open for rotational shift

Experience 4 - 8 Years
Salary 3 Lac To 8 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills customer support customer handling

About Company

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International BPO

About Company One of the Leading International Company
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