Nand Imperial Consulting Pvt Ltd.

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Job openings for deputy manager in indore

Deputy Manager- WFM- Indore


Job Description:
Plan resource ensuring reliability/ quality of underlying data
Forecasting the shifts & timing
Manage staff schedule to furnish task on daily basis
Measure & incorporate Shrinkage's
Report of data real time based
Planning manpower alignment
Skills Required :
• Should have Workforce Management experience from BPO industry.
• Should be working either as Assistant Manager or Deputy Manager in BPO WFM department
• Candidate should have knowledge/ hands on experience in generating - Forecasting, Capacity Planning, Scheduling and Reporting.
• Should have good Knowledge of MS-Office Excel, Word & PowerPoint.
• Should have In-depth understanding of the various call center metrics and their impact on each other.
• Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.
• Should have bachelors or higher education degree.

Experience 5 - 8 Years
Salary 2 Lac To 5 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Higher Secondary
Key Skills Deputy Management WFM Analyst

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