To handle a team of associates working on any process
Excellent management & leadership qualities.
Administrating & resolving escalated queries.
Mentoring & achieving team targets.
Guiding the team time to time.
Making reports & appra
Should be working as team lead in any BPO voice process.
Should know basic KPIs - KRAs of team lead
Should be aware of Attrition, Shrinkage, AHT & Occupancy
Should have decent communication skills
Should be an immediate joiner
Should be comfortable with rotational Off/Shifts with 6 Days working culture.
Proficient in any one regional language out of Tamil, Teluge,Malayalam & Kannada.
|Experience||1 - 2 Years|
|Salary||1 Lac To 2 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Bpo team handling|