Manage day to day center operations
Meet or exceed KRA's of all team members such as Ops managers,
New training & ongoing training of team members
Leading team meetings
Establishing call center goals
Planning and controlling change.
Managing quality assurance programmes.
Researching new technologies and alternative methods of efficiency.
Ensuring all operations are carried on in an appropriate, cost-effective way
Improving operational management systems, processes and best practices
Helping the organization’s processes remain legally compliant
Must have a relevant prior on paper experience.
Must possess 6-10 years of experience in international voice collection processes (preferably US).
They should have handled a team of 15-20 advisors(Team manager) and 50+ (Manager Ops) for a US/UK collections process.
Should have been responsible for SLA adherence, service quality, client interaction and incorporating floor feedback into training programs. Should be willing to work in US shifts.
Excellent Comm. Skills
Must understand KRAs and KPIs of a team manager/Manager Ops.
Must have a valid passport and, if possible, a US visa.
Only immediate joiners needed.
|Experience||4 - 10 Years|
|Salary||10 Lac To 12 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||bpo telecalling telesales telemarketing customer handling voice process customer support|
|About Company||Imperial is hiring for International Company|